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Audit Results

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Our audit result: 99.78%

Quality of services

The quality of our services has been recognised by Neuven Solutions, an independent auditor specialising in temporary staffing agencies.
Their audit scored us at 2,718 out of 2,724, giving us a Diamond Audit Score of 99.78%. This shows that we mean what we say – you can rely on us to deliver the highest quality of service.

What our audit involved

Over two days, 50 candidate files and 50 timesheets were audited against various categories, amounting to 2,724 individual checks.

  • 2 days
  • 15 areas of compliance
  • 50 candidates
  • 50 files
  • 50 timesheets
  • 46 Internal process checks
  • 2,724 specific checks

What Neuven said about us

Neuven Solutions have been providing their independent auditing services to Thornbury Nursing since 2013 and, in agreement with Thornbury Nursing, have seen the audit criteria evolve over this period to ensure continuous improvement and to meet new legislation and client demands.

This is the 7th annual independent audit conducted at Thornbury Nursing since 2013, the set criteria are ever evolving in order to ensure that the business meets the needs of the patient / service user – as well as ensuring that all current legislation and regulations are met throughout the business.

Thornbury Nursing was able to demonstrate their continued commitment to providing highly skilled, expert and compliant candidates to their various clients (including NHS and private organisations as well as CCGs, local authorities and clients at home in the community). The internal staff training, as well as robust, all-inclusive policies, processes & practices ensures that sufficient safeguarding and employment checks are completed on all candidates prior to their deployment.

Thornbury Nursing achieved another excellent, Diamond audit result of 99.78%, again confirming their ongoing commitment to provide fully vetted, safe and compliant agency workers to their clients.

There were no recommendations to make to enhance Thornbury Nursing’s service of quality.”

View the full Neuven audit report here

Our COO’s response

Thornbury adhere to the highest standards of recruitment, compliance and placement, working above regulatory and framework standards and market guidelines. We are enthusiastic to evidence our compliance and welcome audits from clients at any time, including unannounced audits.

“Throughout the course of the 2019 audit, as with previous audits, Thornbury Nursing demonstrated their continued commitment to providing highly skilled, expert and compliant candidates to their various clients (including NHS and private organisations as well as CCGs, local authorities and clients at home in the community). Their internal staff training programme, as well as robust, all-inclusive policies, processes and practices, ensure sufficient safeguarding and employment checks are completed on all candidates prior to their deployment.

“In order to evidence our adherence we engage with Neuven Audit Solutions. Neuven offer clients a wide range of auditing options, from client led checks and framework compliance, to supplier led checking and preparation audits. All of Neuven’s audits are carried out in a neutral manner and to the highest possible standard, working within a variety of industry sectors.

We are delighted to share our +99% score, achieved over 2,724 checks, across 50 candidate files, encompassing all elements of our process.”

Sara James

Chief Operating Officer

Previous NEUVEN audit results


100%

2015

99.81%

2016

99.56%

2017

99.78%

2018