Audit results

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Our audit result: 99.78%

Quality of services

The quality of our services has been recognised by Neuven Solutions, an independent auditor specialising in temporary staffing agencies.
Their audit scored us at 2,247 out of 2,252, giving us a Diamond Audit Score of 99.78%. This shows that we mean what we say – you can rely on us to deliver the highest quality of service.

What our audit involved

Over two days, 50 candidate files and 50 timesheets were audited against various categories, amounting to 2,252 individual checks.

  • 2 days
  • 15 areas of compliance
  • 50 candidates
  • 50 files
  • 50 timesheets
  • 46 Internal process checks
  • 2,252 specific checks

What Neuven said about us

“Neuven Solutions have been providing their independent auditing services to Thornbury Nursing since 2013 and, in agreement with Thornbury Nursing, have seen the audit criteria evolve over this period to ensure continuous improvement and to meet new legislation and client demands.”

“Throughout the course of the 2018 audit, as with previous audits, Thornbury Nursing demonstrated their continued commitment to providing highly skilled, expert and compliant candidates to their various clients (including NHS and private organisations as well as CCGs, local authorities and clients at home in the community). Their internal staff training programme, as well as robust, all-inclusive policies, processes and practices, ensure sufficient safeguarding and employment checks are completed on all candidates prior to their deployment.

The goal for any audit is to show continuous improvement year on year, regardless of how minimal that improvement may be. Thornbury Nursing have been able to improve on last year’s (2017) audit result with 5 fewer non-compliances and an increase in the percentage score of 0.22%. It must be noted that 46 out of 50 candidate files sampled during this audit were considered 100% contract compliant, further verifying the high levels of consistency.

Overall, Thornbury Nursing achieved an audit result of 99.78% (Diamond), once again confirming the organisation’s ongoing commitment to providing fully vetted, safe and compliant agency workers to their clients.

There were no recommendations to make to enhance Thornbury Nursing’s service of quality.”

View the full Neuven audit report here

Our COO’s response

“Thornbury adhere to the highest standards of recruitment, compliance and placement, working above regulatory and framework standards and market guidelines. We are enthusiastic to evidence our compliance and welcome audits from clients at any time, including unannounced audits.”

“In order to evidence our adherence we engage with Neuven Audit Solutions. Neuven offer clients a wide range of auditing options, from client led checks and framework compliance, to supplier led checking and preparation audits. All of Neuven’s audits are carried out in a neutral manner and to the highest possible standard, working within a variety of industry sectors.

We are delighted to share our +99% score, achieved over 2,252 checks, across 50 candidate files, encompassing all elements of our process.”

Sara James

Chief Operating Officer

Previous NEUVEN audit results